Customer Service

Shipping & Delivery
All orders are normally shipped within 48 hours from cleared funds and security checks. Should an item be out of stock, we will notify the client the approximate delivery time where you have an option to cancel your order.
Privacy & Security
Your personal data is protected in the UK by the Data Protection Act 1998. Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented. We do not and will not pass on your details to any third party or government department unless you give us permission to do so. We will not collect any information about individuals, except where it is specifically and knowingly provided by them through the completion of enquiry forms or email. Examples of such information include: Name, Address, Telephone number, Email address, Country of abode. On occasion we may use any information that you supply for direct marketing purposes or to inform you of news and special offeres that we we think may be of interest to you. .
Returns & Replacements
Any product that is deemed faulty due to manufacturing should be returned directly to the respective manufacturer whose address can be found on their website. This only refers to new items.  Once Loved items do not hold this guarantee.  If you have a dispute with a Once Loved Item please contact Happy Mares.  All care is taken to mention faults in Once Loved items, but obviously if you are not happy with your once loved goods Happy Mares will refund your money, (but only if you contact us within seven days of purchase), or exchange for different goods, however delivery back to Happy Mares will be at your own cost.   Any product that may have been purchased that is deemed to be the incorrect size for the individual can be returned to Happy Mares who will either refund the cost of the purchase or exchange for a different size. The purchaser will be responsible for covering the cost of the courier back to the Happy Mares and shall be responsible for courier service back to their address. If you have purchased a product and then decide that you do not require it you are entitled to return it within 7 days of purchase
Ordering
Your order will be placed via our online ordering system. We currently use Paypal and Worldpay (part of RBS) as our payment integration gateway and UK Mail as our delivery company.
Payment, Pricing & Promotions
Payment is made via our online ordering system. We aim to price our products extremely competitively. You will be informed of any promotions that we are running via email if you have chosen to do so - our promotions run on an irregular basis so we will be unable to inform you a long time in advance of such acts.
Viewing Orders
You can view your orders via your dashboard once you have registered on the website.
Updating Account Information
You can update your account information via your dashboard once you have registered on the website.